|Sponsor||Rep. Cuellar, Henry|
|Date||September 11, 2012 (112th Congress, 2nd Session)|
|Staff Contact||Sarah Makin|
On Tuesday, September 11, 2012, the House is scheduled to consider H.R. 538, the Government Customer Service Improvement Act, under a suspension of the rules requiring a two-thirds majority vote for approval. The bill was introduced on February 8, 2011, by Rep. Henry Cuellar (D-TX) and referred to the Committee on Oversight and Government Reform, which ordered the bill reported.
H.R. 538 would require the Director of the Office of Management and Budget (OMB) to do the following:
The bill would require each federal agency to do the following:
The bill would provide that employee compliance with agency customer service standards shall be measured in employee performance appraisals. The bill would also authorize the president to exempt an agency from the application of this Act for national security reasons. The bill would require agencies to implement this Act from available funds and allows agencies to reprogram funds if necessary.
Finally, the bill would require the following that any savings or reductions in expenditures resulting from this Act to be used to offset the cost of implementing this Act, and that any additional savings to be used to reduce the deficit.
The Congressional Budget Office (CBO) estimates that implementing H.R. 538 would have no significant cost over the next five years. The bill could affect direct spending by agencies not funded through annual appropriations; therefore, pay-as-you-go procedures apply. CBO estimates, however, that any net increase in spending by those agencies would not be significant. Enacting H.R. 538 would not affect revenues.